GETTING STARTED

Q: As an attendee, do I need to download any software to participate in virtual meetings/sessions within the platform/website?

A: No, you don’t need any additional software. You will only need a computer and a stable Internet connection to join virtual meetings or sessions.

Best practices

        • Browser — it’s strongly recommended you use the Google Chrome or Microsoft Edge browser
        • Internet — use a strong Internet connection to avoid buffering or slow downs
        • Clear your browser cache — if you’re experiencing technical difficulties, try clearing your browser cache first
        • Close unused browser tabs or windows
        • Use headphones or a separate speaker for the best audio quality and experience.

Review the recommended system requirements below for the best experience.

        • Desktop —
            • Desktop or laptop computer (note — most computers purchased within the past few years will exceed the minimum requirements stated below)
        • Operating system —
            • Mac — Mac OSX 10.7 or later
            • Windows — Windows 10, 8, 8.1, 7, Vista (SP1 or later), XP (SP3 or later)
            • Ubuntu — 12.04 or later
            • Linux — Red Hat Enterprise Linux 6.4 or higher
        • Processor/RAM —
            • Single core 1Ghz or higher (dual core 2Ghz or higher, 4G RAM recommended)
        • Web browser —
            • Windows — Chrome 72+, Edge 84+, Firefox 27+, or IE 11+
            • Mac — Chrome 30+, Safari 7+Edge 84+, or Firefox 27+
            • Linux — Chrome 30+, Firefox 27+
        • Internet connection —
            • 1.5 Mbps “up” minimum (3+ Mbps “up” recommended); note that wireless speeds are lower than your ISP’s advertised speeds; you can use speedtest.net to test your speeds on your computer
        • Hardware (recommended but not required) —
            • Webcam
            • The microphone and speakers that come built into most computers are adequate, but a headset with a mic or a standalone microphone will create a richer, cleaner sound
        • Mobile web —
            • Smartphone with web browser (Chrome, Edge, Firefox, or Safari recommended)
        • Native app —
            • Apple or Android smartphone
            • iOS version 11.0 or higher
            • Android version 5.1 (Lollipop) or higher.

Q: Can I use my iPhone/Android/tablet to access the event and watch virtual sessions?

A: Yes, you can use mobile devices to access and participate in the event.

Best practice

        • Please ensure that your mobile device is connected to a stable Internet connection. A connection of 3 Mbps or higher is recommended. (See Q/A above for more information.)